Refund and Cancellation
We aim to offer flexible and compassionate policies while respecting our professionals’ time and effort.
1. Cancellations by Client
- Cancellations made at least 24 hours before a scheduled session are eligible for
rescheduling or a 100% refund.
- Cancellations made within 24 hours are non-refundable but may be rescheduled
once, subject to availability.
2. Therapist-Initiated Cancellations
If your assigned therapist cancels or is unavailable:
We will offer a full refund or reschedule the session at your convenience.
3. No-Shows
If a client misses a session without notice, no refund will be issued. One-time
courtesy rescheduling may be offered at the platform’s discretion.
4. Refund Process
Approved refunds will be credited within 7–10 business days. Refunds will be
issued to the original payment method.
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